We always dig for reasons to identify the root cause behind problems that crop up every day. What might have led to the problem?
This analysis of the causal factors that led to this snag is technically defined as Root Cause Analysis.
Root Cause Analysis (RCA) is the technique used by project managers and all professionals to solve problems that affect an organization’s ability to meet strategic objectives in project management. In a broader sense of course.
RCA is the most favored procedure for obtaining permanent solutions to recurring problems, not just equipment failures in any project or situation.
Why Conduct Root Cause Analysis?
A root cause analysis helps to spot the challenges a program should tackle to reach its target.
Most visible aspects of an issue may not be the root cause of the problem. Each problem has one or more root causes.
Many times, the issues are being seen is the result of the root causes, and is therefore a symptom, but not the core problem.
For example-nearly all smartphones, such as Samsung, Sony or even iPhone, over time are seen to report freezing or phone hung issues. This is phone’s touch freezing/ OS hanging problem.
Reasons that caused a mobile phone hanging/freezing problem are many like
· Over utilization of the RAM
· Installing many heavy applications,
· Running too many applications with low memory,
· And not deleting caches, log files and cookies …to name a few.
Issues behind each problem are different. You need to address each issue with a different solution.
To obtainan understanding of the root causes, you are to dig deeper, identify symptoms, establish symptoms to issue occurrence etc. to minimize these symptoms and finally identify the true cause.
When the most obvious and recurring issues aren’t dealt with in a timely manner, you are at risk of encountering issues with greater impact and severity.
As a result:
· You spend lot of efforts on rework
· Risk your operations and its stability
· Your work environment or project have greater risk of failure
· You will end up spending more with direct impact to overall project profitability
· Stakeholder confidence is also at risk
· Your expertise is questioned
· Teams tend to be demotivated
· You are clueless on how to deal with it for good
How to conduct a Root Cause Analysis?
1. Know your problem.
Define the problem. Step one; is to identify the issue and the impact thereof on the environment.